Frequently Asked Questions
Everything you need to know about your Allens Boots purchase.
How do I know which boot size to order?
Western boots often fit differently than standard sneakers. We recommend ordering a half-size smaller than your usual dress shoe size for a snug fit. Please refer to our comprehensive size guide for specific brand measurements.
What is your return policy for worn boots?
We accept returns within 30 days of purchase, provided the boots are in original, unworn condition with all tags attached. We recommend trying your boots on a carpeted surface to avoid scuffing the leather outsoles.
Do you offer international shipping?
Yes, Allens Boots ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your destination and the weight of the package.
How should I care for my exotic leather boots?
Exotic leathers like ostrich, alligator, and lizard require specific conditioners. We recommend using a non-darkening leather conditioner every 3-6 months to prevent cracking and maintain the hide's natural oils.
Can my boots be resoled?
Absolutely. Most of our boots feature a Goodyear welt construction, which allows them to be resoled by a professional cobbler multiple times, extending the life of your investment for years.
Is my payment information secure?
We use industry-standard SSL encryption and secure payment gateways to ensure your personal and financial information is 100% protected during every transaction.